National Moving Group

We had heard of moving companies that quote you an unusually low fee, work with multiple local companies to handle your belongings, and your belongings will sit in a warehouse until they have enough families to justify a "moving load" in that direction. This is them! And once you pay the deposit, you will not get a refund- they swindled us for $1450. We ended up calling our own Uhaul to move ourselves on our moving day. The service representative (Collin) guaranteed our move from Ohio to S.C. would not be delayed- the local movers that showed up 2 days late to our residence admitted our belongings would not be received in SC for at least 25-30 business days and will sit in a warehouse in between that timeframe. While I was speaking to the main driver that day, his other two movers were stealing from us. They helped themselves to approximately $500 of electronics and money. The service representatives with National Moving were unprofessional and argumentative upon reaching out to them with this matter. Finally, I emailed our experience to the "Dispatch manager" who responds "I'm sorry to hear you decided not to use our services to help you move, we will gladly give you 1/3 of your deposit back, but you signed a contract and after 72 hours we are unable to refund your full amount"- not at all taking accountability for anything that happened in our situation. Now, the Federal Bureau of Competition is reviewing our case. I hope this review is helpful for future consumers.

Move size: 2 Bedroom Home Service cost: $3169

Bottom line: I am most disappointed with National Moving Group (NMG). I moved this past summer and now I’m out over $2,000 than what I was originally quoted to pay despite a “Not-to-Exceed Cost” in the contract, my job was subcontracted out to an incompetent company though NMG advertised as a full service moving company. Further, my items arrived late and I suffered property damage. While pleasant on the phone, for the most part, they will talk a good game and even side with you but place all blame all on the subcontracted company and will take absolutely no actions to rectify the situation they created.
Details:
1.Signed a contract with a binding “Not-to-Exceed Cost” clause in the contract
2.NMG clearly identified themselves as a full service moving company in their “About Us” emailed to me in May.
3.Unbeknownst to me, they subcontracted with another moving company who was to honor original contract 
4.Three price increases 
5.Charged for shuttle bus
6.Property damage. Even purchased a protective plastic covering for couch to prevent such damage. 
7.Moved from a 1-bed to a 550ft studio with no unusually heavy furniture yet, weight of truck doubled. My inventory list was exact when they called me two days before the pick up and actually less than pick up day 
8.Late delivery despite wiring subcontracted company over half of what I was required for a speedy delivery
9.I was left dealing with two companies, several contracts and no clear point of contact person.
10.Tried to settle with NMG but they claimed they have nothing to do with it. Tried going through the subcontracted company’s claims process but nothing – not even a phone call. 
11.I was left financially drained while both companies profited from breached terms 
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Service cost: $3291

I was moving from southern california back to Conneticut and it was very stressful finding a mover, I decided to go with national moving group to move me. I made a great choice the movers showed up on the dates they said they would. As soons as I opened the door to great the movers they were ready to go to work. In about 3 hours my whole house was wrapped and all the boxes packed, it took them about another 3 hours to load the truck by 4 pm they were driven out of my drive way and I was in an empty house. Everything went awesome I am so glad I went with national moving and the best part everything was done for only 3000.00 which was so fair. National Moving group is the best.

Service cost: $3000

This is a broker company landing sales from customers. Their partnership with Unique Van Lines is unprofessional and does not put customers first. I signed with them expecting a fast, smooth long distance move and got a nightmare. I was handed off between too many people in both companies who did not resolve my delivery issues nor did they care. I was moving with a handicap family member who needed their bed. The sales man stated 4-10 days for delivery. Then, when pick up occurs the driver for the moving company states by federal law a 15 business day completion date has to be added but would not interfere with original terms. This is misleading and beware it gives the trucking company a loophole to add delivery time to unexpecting customers. Unique Van Lines who was the trucking company had as many excuses as National Moving Group of why delivery could not be done as stated. There was missing and damaged items as well as delivery taking 31 days. Also items were not reassembled as stated ing contract. Delivery drivery cursed in front of my family. I remained calm and professional when contacting both companies by phone, email, and texts throughout this situation. Our family had to accomodate for this lack of effort toward a resolution. .

Service cost: $3779

Beware do not hire this company! After 12 days we still have not received all our worldly possessions. Pick up was after contracted time and delivery has not happened as the budget truck they contracted( as they do not have their own trucks) is broken down somewhere in north Carolina. Mechanics are not available on weekends so they say and they won't transfer our things onto another truck because "They won't make money on the move if they do that."My family consists of a 90-year-old Alzheimer patient, a man with recent spinal fusion surgery and I who has ms and Crohn's disease. All of our diseases have been severely exacerbated because of this experience. We are sleeping on one sofa and have depleted our savings on hotel rooms and food. Please don't" Let this happen to you!
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Service cost: $4467

Most if not all of these positive reviews are probably fake.Do not use this company. The quotes may sound great but you will probably end up paying much more in the log run or loose your deposit. If you have issues(multiple issues in my case) they will not issue you a refund on your deposit even if nothing is moved and they will fight you tooth and nail to hang on to your hard earned money. Use a reputable company like Mayflower or United Van Lines. We had issues with them more than once(for the same move) and ended up going with mayflower. The customer service is much better. They will send out an agent to your home to get a detailed quote and inventory list. There drivers are much more friendly and professional.Do your research and think when was last time you seen a National Moving Group truck out on the highway? You didn't and probably never will. They are broker and will send a company like Moving Express(In my Case) to your house. Ever heard of them? Probably not. The drivers I got from Moving Express continually talked to each other in a foreign language in front of us, showed up in a rental truck and demanded an obscene amount of extra money($3300 on top of our initial estimate of ~$2750), and/or charge you fixed rate when it is supposed to be charged on weight(second time they came out).Still fighting to get refunded from this place and will continue to fight. In the meantime I will continue to share our terrible experience with this company where ever we can.

Service cost: $4070

Company contacted us and insisted they do not "bait and switch" moving companies. Truth is, this is exactly what they did. Our contract was purchased by another moving company. Most Valuable Movers Inc. came to pick up our boxes. They immediately called their office stating that there were two crates that were too big to take for the quoted moving price. Their office demanded $1200 additional funds to make the pickup. This was renegotiated to $750, after 3 hours of back and forth phone calls.  When the move actually began, the movers managed to miss our driveway and get themselves stuck in mud. After another hour of unsuccesful maneuvering, we paid $80 to have a tow truck put them back on the road. From there, the move went without incident. Our original contract with National Movers cleary indicates the size of the two crates and the number of large boxes (36x36x40). National knew we were moving taxidermied mounts. They insisted their quoted price was accurate and made no mention of "oversized" crates. Since we had to move on the stated date, we paid the additional costs demanded by Most Valuable Movers, Inc. We believe that this is unfair because our original contract clearly indicated the sizes of the two crates. It is not our problem that Most Valuable Movers had incomplete communications with National Movers regarding what was being picked up. To date, we have contacted The Better Business Bureau regarding the tactics of National Movers. They have agreed to pay only the $80 towing costs.

Service cost: $5310

DO NOT USE National Moving Group, they are only a broker but position themselves on the phone like the actual movers who will be handling your belongings. Richard from sales outright iied in everything he said about the company and the overall process including timing on how long it takes from pickup to delivery.  The moving company they outsourced was over 6 hours late on the day of pickup and NMG was not useful at all in tracking down the driver. I was told by the actual mover that NMG was only a middleman that takes a fee and does not offer any real service.  He actually said that NMG is known to give low quotes to get the consumer to sign and then the number actually goes way up after the movers take the stuff.  The moving company NMG hired has only been in business for 4 months, why would I want a company that is unproven? Not suprisingly, the move took longer than expected, communication was poor on all fronts as we were told on three different occasions that the truck had left only to find out after that it was still stuck in storage.  NMG gave the movers the wrong address so they ended up 4 hours outside of where they were supposed to be and at our apartment after 11pm. I repeat, DO NOT USE NMG, they are terrible, liars, thieves.  All of our furniture was damaged and the moving company now is screening my calls and won't answer even after numerous voicemails.  .

Service cost: $3400

Right off the bat, the sales rep was funny and got me what I needed. I found out what I had to do for my move, like not buy groceries or perishables 2 weeks before the move. That I can save time with the movers by pre-disassembling anything that needs to be disassembled. Stuff like that. We agreed on a certain amount of boxes and estimated a weight and from there chose the truck size, how many movers I would need, and my estimate from there. We agreed at $2300 and my move was set for the 3rd of October with a two day pickup window. I got a call 5 days before asking if anything had changed and nothing had so we were good to go. The movers came on the second day of the pickup window which was slightly disappointing but the guys were so laid back and chill that I wasn't even bothered. They worked fast and were gentle with all my stuff. They loaded and drove and were at my new place in Boca Raton 6 days later. Great service. Finally unpacked. Time to give my thanks.

Service cost: $2300